Refund policy
60 day returns on unused gear, handled through our Redo Returns Portal.
We are confident you will be pleased with your Six Moon Designs equipment. However, if for some reason your purchase does not meet your needs, you may return any unused items within 60 days for a full refund (less shipping charges). Returned items must be new and in a condition where they can be resold. If setting up a tent to test it out, make sure you do so in a clean area. Items showing wear, containing debris, or possessing any other condition that prevents them from being resold are not entitled to a full refund.
EU customers: see Right of Withdrawal below for your separate refund terms.
Please thoroughly inspect your item. We do a thorough check, but sometimes things slip through, so make sure you check it out. Load up your pack with all your gear and take it for a walk. Set up your tent before you hit the field. You may need several attempts to learn the best technique to achieve the perfect pitch.
What Can’t Be Returned
- Products that have been used in the field and/or are dirty.
- Stakes that have been used to set up a tent on trial runs. Use an alternate set of stakes for setting up your tent until you are happy.
- Footprints and accessories that have been opened or used.
- Seam sealed tents that have not been sealed by us. Please set up your tent and check it out before you attempt to seam seal it.
- Gear where a custom modification has been requested.
- Items sold as either Discontinued or Scratch & Dent. So before ordering these items make sure you really want them.
- Products purchased from retail establishments. Please return your item to the place of purchase.
Right of Withdrawal (EU Customers)
If you are a consumer in the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order, for any reason or no reason at all. This right is separate from and additional to our standard 60 day return policy above.
How to withdraw. Use our withdrawal function here: Withdraw from your contract, or send us a clear statement of your decision by email at store@sixmoondesigns.mom. You will receive confirmation of your withdrawal by email.
Your refund. We will refund the full price of the returned items together with the standard outbound shipping you paid on your original order. We refund within 14 days of being notified of your withdrawal, though we may wait to issue the refund until we have received the returned goods or you have provided proof that they have been shipped back to us.
Certain items are excluded from the right of withdrawal under EU law, including custom or personalized products. If items are returned showing use beyond what was necessary to inspect them, we may reduce the refund to reflect that diminished value.